In recent years, a growing number of businesses have begun to recognize customer satisfaction as the most important ...
2023-01-04
Hotel trends 2023: Five factors that will shape the hospitality industry
The past two years have been a time of upheaval and uncertainty in the travel and hospitality industries. From the ...
2022-11-30
How streamlining operations can increase your hotel’s financial metrics
ADR, RevPAR, GOPPAR — these acronyms represent important metrics to hotels. They help provide a clear picture into how ...
2022-11-23
Sustainability in hospitality is good business
A decade ago, sustainability in the hospitality sector was a nice-to-have; today it is a business imperative as more ...
2022-11-07
Seven high-tech hotel amenities today’s savvy travelers expect
It’s no surprise that tech-savvy guests are looking out for the latest amenities as a part of their hotel experience. ...
2022-11-02
We asked hotel leaders about their greatest customer service issues. Here's what they said
Hotel customer service issues are constantly evolving — especially in light of the ever-changing COVID-19 restrictions. ...
2022-10-28
5 ways corporate travel is changing — and how to stay ahead
For those with the opportunity to work from home during the COVID-19 pandemic, these months of virtual gatherings, ...
2022-10-19
Building a smart hotel? Here are 6 tools you should consider
After over two years of the COVID-19 pandemic and in the face of constantly evolving consumer expectations, hotels have ...
2022-10-12
The new new: seven luxury hotel amenities you need to know about
We’ve heard this a lot over the past year: customer expectations are shifting. People want more from their brands — ...
