hotels

Five strategies hospitality operators can use to create great hotel guest experiences

In recent years, a growing number of businesses have begun to recognize customer satisfaction as the most important ...

Hotel trends 2023: Five factors that will shape the hospitality industry

The past two years have been a time of upheaval and uncertainty in the travel and hospitality industries. From the ...

How streamlining operations can increase your hotel’s financial metrics

ADR, RevPAR, GOPPAR — these acronyms represent important metrics to hotels. They help provide a clear picture into how ...

Sustainability in hospitality is good business

A decade ago, sustainability in the hospitality sector was a nice-to-have; today it is a business imperative as more ...

Seven high-tech hotel amenities today’s savvy travelers expect 

It’s no surprise that tech-savvy guests are looking out for the latest amenities as a part of their hotel experience. ...

We asked hotel leaders about their greatest customer service issues. Here's what they said

Hotel customer service issues are constantly evolving — especially in light of the ever-changing COVID-19 restrictions. ...

5 ways corporate travel is changing — and how to stay ahead

For those with the opportunity to work from home during the COVID-19 pandemic, these months of virtual gatherings, ...

Building a smart hotel? Here are 6 tools you should consider

After over two years of the COVID-19 pandemic and in the face of constantly evolving consumer expectations, hotels have ...

The new new: seven luxury hotel amenities you need to know about 

We’ve heard this a lot over the past year: customer expectations are shifting. People want more from their brands — ...

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