As millennials and Generation Z are overtaking the baby boomers, the hospitality industry is witnessing radical changes ...
2023-08-23
The rise of bleisure travel: combining business and leisure in the hospitality industry
“Are you traveling for business, or for pleasure?” That's a very common question asked at airport checkouts. But why ...
2023-08-16
How the hotel of the future will meet changing customer expectations
The robots are coming! Actually, they're already here. A couple of decades ago, robotic servers in restaurants and ...
2023-08-09
Focus on workforce wellness in hospitality to improve employee retention
In a blog post last September, we cut right to the chase and posed the question that everyone in the hotel business was ...
2023-08-02
Hotel resort fees: how to give guests the most bang for their buck
In the business of hospitality, the subject of resort fees can often spark a lively debate. These fees, however, serve ...
2023-07-26
Here's how digital concierge services are reshaping luxury travel
Luxury travel has evolved and transformed over the past couple of years. Undeniably, the COVID-19 pandemic landed a ...
2023-07-19
The art of hospitality: How to create memorable guest experiences
Sir Richard Branson has a lot to say about the customer experience. When it comes to matters of business, it pays to ...
2023-07-12
HITEC Toronto: innovative technology disrupting the hospitality industry
The most recent edition of the Hospitality Industry Technology Exposition and Conference (or HITEC) took place at the ...
2023-07-05
AI in hospitality: how artificial intelligence is transforming the hotel industry
Artificial intelligence (AI) has the potential to make an enormous impact on the travel and hospitality industry. To ...
