In a blog post last September, we cut right to the chase and posed the question that everyone in the hotel business was ...
2023-08-02
Hotel resort fees: how to give guests the most bang for their buck
In the business of hospitality, the subject of resort fees can often spark a lively debate. These fees, however, serve ...
2023-07-26
Here's how digital concierge services are reshaping luxury travel
Luxury travel has evolved and transformed over the past couple of years. Undeniably, the COVID-19 pandemic landed a ...
2023-07-19
The art of hospitality: how to create memorable guest experiences
Sir Richard Branson has a lot to say about the customer experience. When it comes to matters of business, it pays to ...
2023-07-12
HITEC Toronto: innovative technology disrupting the hospitality industry
The most recent edition of the Hospitality Industry Technology Exposition and Conference (or HITEC) took place at the ...
2023-07-05
AI in hospitality: how artificial intelligence is transforming the hotel industry
Artificial intelligence (AI) has the potential to make an enormous impact on the travel and hospitality industry. To ...
2023-06-28
Wellness tourism: integrating health and well-being into the hotel experience
At the start of this year, we predicted that wellness tourism — also often called wellness travel — would be one of the ...
2023-06-21
Seven tips for working with travel influencers to market your hospitality brand
For many consumers, especially those who have grown up in the internet age, social-media platforms and other online ...
2023-06-14
Using guest segmentation in hospitality to boost hotel revenue
Have you ever wondered why some businesses seem to do better than others despite offering the same or similar services? ...
