hotels

Focus on workforce wellness in hospitality to improve employee retention

In a blog post last September, we cut right to the chase and posed the question that everyone in the hotel business was ...

Hotel resort fees: how to give guests the most bang for their buck

In the business of hospitality, the subject of resort fees can often spark a lively debate. These fees, however, serve ...

Here's how digital concierge services are reshaping luxury travel

Luxury travel has evolved and transformed over the past couple of years. Undeniably, the COVID-19 pandemic landed a ...

The art of hospitality: how to create memorable guest experiences

Sir Richard Branson has a lot to say about the customer experience. When it comes to matters of business, it pays to ...

HITEC Toronto: innovative technology disrupting the hospitality industry

The most recent edition of the Hospitality Industry Technology Exposition and Conference (or HITEC) took place at the ...

AI in hospitality: how artificial intelligence is transforming the hotel industry

Artificial intelligence (AI) has the potential to make an enormous impact on the travel and hospitality industry. To ...

Wellness tourism: integrating health and well-being into the hotel experience

At the start of this year, we predicted that wellness tourism — also often called wellness travel — would be one of the ...

Seven tips for working with travel influencers to market your hospitality brand

For many consumers, especially those who have grown up in the internet age, social-media platforms and other online ...

Using guest segmentation in hospitality to boost hotel revenue

Have you ever wondered why some businesses seem to do better than others despite offering the same or similar services? ...

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