hotels

Privacy and personalization in hospitality starts with permission

Back in 1998, the book, Permission Marketing: Turning strangers into friends and friends into customers, was released ...

Retention in Hospitality study 2020

Growing loyalty among guests gets harder every year, especially with deep-pocketed Online Travel Associations (OTA) and ...

Falisia Resort & Spa uses PressReader to bring choice to the Italian coast

Falisia Resort & Spa is located in the hidden gem of Portopicolo, located in Trieste: the beautiful northeast coast of ...

Digital experiences can make or break a traveler’s brand affinity and loyalty.

Just a few years ago, the thought of a self-driving car would be considered ludicrous to most.  Brain-computer ...

Personalization and quality are the keys to winning over on me-first travelers.

Nearly three years ago, in an earlier issue of The Insider, we designated 2016 as the Year of the Person because we ...

Using hotel technology to capitalize on the Experience Economy.

Travel and tourism bookings reached almost US$1.6B in 2017, accounting for more than 10% of the global GDP and making ...

How OTAs impact traveler trust and bring a silver lining to hotels.

The hotel market is forecasted to sustain a 5-6% growth in 2018, reaching US$170B in gross bookings.  Strong leisure ...

Hotel industry trends and insights from Skift Global Forum

Recently, our team attended Skift Global Forum in NYC, one of the leading conferences for travel executives and other ...

Forbes Travel Guide’s former CEO, Jerry Inzerillo, on reinventing hospitality in the Experience Economy.

The hotel industry, like so many others, is living in turbulent times.  Buffeted by massive changes in technology and ...

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