With the world gearing up for life after COVID-19, we’re seeing a big shift towards going digital. It’s got us ...
2020-04-09
How hotels use PressReader to keep guests and staff connected during COVID-19
The hospitality industry has always been about making people feel safe, welcomed, and comfortable. We’ve worked with ...
2020-02-18
How to grow guest retention in 2020
Let’s face it; we live in an era of serial switchers. It doesn’t take much for us to abandon one brand for another ...
2020-02-18
Guest Retention Starts With Employee Retention
Every industry in the world deals with the repercussions of employee churn. But despite numerous studies on the rising ...
2020-02-18
An interview with Harsha Chanrai, Founder and CEO of Saira Hospitality
In September 2019, some people from PressReader were attending the Skift Global Forum and watched a captivating speaker ...
2020-02-18
Privacy and personalization in hospitality starts with permission
Back in 1998, the book, Permission Marketing: Turning strangers into friends and friends into customers, was released ...
2020-02-18
Retention in Hospitality study 2020
Growing loyalty among guests gets harder every year, especially with deep-pocketed Online Travel Associations (OTA) and ...
2019-10-18
Falisia Resort & Spa uses PressReader to bring choice to the Italian coast
Falisia Resort & Spa is located in the hidden gem of Portopicolo, located in Trieste: the beautiful northeast coast ...
2019-10-11
Personalization and quality are the keys to winning over me-first travelers
Nearly three years ago, in an earlier issue of The Insider, we designated 2016 as the Year of the Person because we ...
