Back in 1998, the book, Permission Marketing: Turning strangers into friends and friends into customers, was released ...
2020-02-18
Retention in Hospitality study 2020
Growing loyalty among guests gets harder every year, especially with deep-pocketed Online Travel Associations (OTA) and ...
2019-10-18
Falisia Resort & Spa uses PressReader to bring choice to the Italian coast
Falisia Resort & Spa is located in the hidden gem of Portopicolo, located in Trieste: the beautiful northeast coast ...
2019-10-11
Personalization and quality are the keys to winning over me-first travelers
Nearly three years ago, in an earlier issue of The Insider, we designated 2016 as the Year of the Person because we ...
2019-10-09
Using hotel technology to capitalize on the Experience Economy.
Travel and tourism bookings reached almost US$1.6B in 2017, accounting for more than 10% of the global GDP and making ...
2019-10-07
How OTAs impact traveler trust and bring a silver lining to hotels.
The hotel market is forecasted to sustain a 5-6% growth in 2018, reaching US$170B in gross bookings. Strong leisure and ...
2019-10-03
Hotel industry trends and insights from Skift Global Forum
Recently, our team attended Skift Global Forum in NYC, one of the leading conferences for travel executives and other ...
2019-10-03
Forbes Travel Guide’s former CEO, Jerry Inzerillo, on reinventing hospitality in the Experience Economy.
The hotel industry, like so many others, is living in turbulent times. Buffeted by massive changes in technology and ...
2019-09-12
How Hilton Garden Inn uses PressReader to connect with transient guests
As part of the Hilton Luxury Worldwide chain of hotels, the Hilton Garden Inn at London Heathrow Airport serves ...
