guest experience

When Resorts World Las Vegas opened on June 24, 2021, it was the first integrated resort to be built on the Las Vegas ...

For a growing number of consumers, the typical morning routine involves a screen of some sort. For some of us, it could ...

As millennials and Generation Z are overtaking the baby boomers, the hospitality industry is witnessing radical changes ...

“Are you traveling for business, or for pleasure?” That's a very common question asked at airport checkouts. But why ...

In the business of hospitality, the subject of resort fees can often spark a lively debate. These fees, however, serve ...

Luxury travel has evolved and transformed over the past couple of years. Undeniably, the COVID-19 pandemic landed a ...

Sir Richard Branson has a lot to say about the customer experience. When it comes to matters of business, it pays to ...

Artificial intelligence (AI) has the potential to make an enormous impact on the travel and hospitality industry. To ...

At the start of this year, we predicted that wellness tourism — also often called wellness travel — would be one of the ...