insights

A universal truth of customer service is that if you can anticipate people’s wants and needs, you are in a better ...

Biometrics technology has taken firm root in several sectors globally, including finance, home appliances and retail. ...

We’re all connected by the stories we share. Stories bring us together. They help us discover the world and understand ...

“The mind is never satisfied with the objects immediately before it but is always breaking away from the present ...

The United Nations recognizes May 17 as World Telecommunication and Information Society Day, the purpose of which is to ...

At first glance, publishers and digital newsstands might seem like natural rivals. Publishers have built a business on ...

As we have explored in a number of our recent blog posts, the role of the public library is an ever-evolving one. It’s ...

The Big Quit. The Great Resignation. Whatever you want to call it, it’s a very real phenomenon, and it's still with us. ...

We tend to focus a lot on the hotel guest experience, and for good reason. Making each guest's stay a positive and ...