insights

In the business of hospitality, the subject of resort fees can often spark a lively debate. These fees, however, serve ...

Luxury travel has evolved and transformed over the past couple of years. Undeniably, the COVID-19 pandemic landed a ...

For some, the notion of turning to the local public library for guidance on navigating the online world might seem ...

Sir Richard Branson has a lot to say about the customer experience. When it comes to matters of business, it pays to ...

Protecting patron privacy is a fundamental principle and one of the core values of the library profession, according ...

The most recent edition of the Hospitality Industry Technology Exposition and Conference (or HITEC) took place at the ...

In recent years, few people have been as vocal in their support for public libraries as Eric Klinenberg. The Helen ...

Artificial intelligence (AI) has the potential to make an enormous impact on the travel and hospitality industry. To ...

When you think about it, libraries are a great example of sustainability in action. Library users check out books and ...