hospitality

Sir Richard Branson has a lot to say about the customer experience. When it comes to matters of business, it pays to ...

The most recent edition of the Hospitality Industry Technology Exposition and Conference (or HITEC) took place at the ...

Artificial intelligence (AI) has the potential to make an enormous impact on the travel and hospitality industry. To ...

At the start of this year, we predicted that wellness tourism — also often called wellness travel — would be one of the ...

For many consumers, especially those who have grown up in the internet age, social-media platforms and other online ...

Ask most people if they support sustainable travel, and they'll likely respond, “But, of course!” But do those ...

A universal truth of customer service is that if you can anticipate people’s wants and needs, you are in a better ...

“The mind is never satisfied with the objects immediately before it but is always breaking away from the present ...

Today, no matter what you’re doing, it’s unlikely you’re doing it without some form of technology. Whether you’re ...