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In recent blog posts, we have explored the importance of the hotel guest experience in hospitality, looking ...

Library users have a wide variety of needs, and librarians must be prepared to meet all of these. For library staff, ...

There’s no question that travel has become a high-tech activity, and this is especially true of the hospitality sector. ...

Travel returned in a big way in 2022, fueled in part by what has been dubbed "revenge travel" — finally free of many ...

Most of us have access to a wealth of information and a world of entertainment at our very fingertips, but that most ...

As technology within the hotel industry has evolved over the years, so have customer expectations. It is no longer ...

In recent years, a growing number of businesses have begun to recognize customer satisfaction as the most important ...

The role of public libraries has always been to provide resources to the members of the communities they serve. ...

The past two years have been a time of upheaval and uncertainty in the travel and hospitality industries. From the ...