sustainability

Today, when a traveler goes to choose a hotel for the next leg of their journey, they often look for properties that ...

We have made the case before that fighting climate change is no longer optional for hotel operators; it’s table stakes ...

In recent blog posts, we have explored the importance of the hotel guest experience in hospitality, looking ...

In recent years, a growing number of businesses have begun to recognize customer satisfaction as the most important ...

The past two years have been a time of upheaval and uncertainty in the travel and hospitality industries. From the ...

A decade ago, sustainability in the hospitality sector was a nice-to-have; today it is a business imperative as more ...

Hotels made it through some of the darkest early days of COVID, only to face a whole new challenge: a labor shortage ...

More and more, consumers are getting used to seamless experiences from the brands they choose. Whether it’s purchasing ...

When libraries and governments work together, they become a bit of a dream team. Their shared foundation of driving ...