Digital transformation doesn't happen overnight; it's usually more of a natural evolution than a sudden shift. Public libraries are evolving by adopting cutting-edge digital tools to expand services, streamline operations and adapt to changing user needs.
Last July, the Public Library Association (PLA) released the results of its most recent technology survey, which collected info from administrative staff at more than 1,500 libraries across the United States. Here are a few of the PLA’s findings:
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Almost half of libraries (47%) offer hotspots for checkout.
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About a quarter of libraries (25%) have digital media production equipment and more than a third (40%) have maker production equipment.
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95% of public libraries offer some kind of formal or informal digital literacy training.
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95% of libraries offer eBooks and/or eAudiobooks and 58% offer streaming and downloadable media for patrons.
Further transformation in the digital age
In addition to expanding their digital resource offerings, library professionals anticipate a growing reliance on digital technology in their roles moving forward. According to a survey conducted by the global library organization OCLC, which included 1,627 participants from 77 countries and territories, significant changes are expected in how libraries operate over the next decade.
Among public-library respondents, 62% predicted increased use of technology for marketing and communications, 53% for collection analysis, 52% for data analytics and 50% for event management.
Below, we highlight a selection of transformative tools reshaping the library landscape for professionals in the field.
See also:
- Digital resources for libraries keep Gen Z and millennial patrons engaged
- Four library technology trends shaping the future of public libraries
- How digital resources at libraries can create a better experience for patrons
1. Integrated Library Systems (ILS)
Integrated Library Systems (ILS) remain the foundation of modern library management, automating cataloging, circulation, and user account management. Tools like Koha, SirsiDynix Symphony, and Polaris support efficient management of collections, integrate seamlessly with third-party applications and enable remote access for offsite programming and mobile services.
For example, cloud-based ILS platforms provide flexibility for staff to work remotely while also supporting integrations with eBook platforms and self-checkout kiosks, enhancing user experiences and operational efficiency.
2. eBook and digital content platforms
With the rising demand for digital resources, platforms that offer seamless access to eBooks, audiobooks, movies, and music, often across multiple devices.
One digital content platform to consider is, of course, PressReader, which features thousands of newspapers and magazines from around the world. With remote access, patrons can use PressReader from anywhere, at any time, all on their own mobile devices.
3. Makerspaces and creative software
Modern libraries are expanding their role as innovation hubs by creating makerspaces equipped with 3D printers, laser cutters, and VR equipment. Access to software like Adobe Creative Cloud, Canva and AutoCAD empowers library patrons to create, design and prototype.
These tools bridge the digital divide by providing access to high-cost technology and fostering skills in areas like 3D modeling, video editing and graphic design. Libraries, in turn, become centers for creativity, digital innovation and entrepreneurship.
On the academic front, we recently wrote about the many benefits of makerspaces in university libraries.
4. Digital literacy and learning platforms
For many people, libraries serve as a resource to enhance their formal education through self-directed learning. This enables them to acquire new skills and expand their knowledge, whether for personal growth or professional advancement.
Public libraries have historically supported lifelong learners. In 1991, the US Office of Education acknowledged this by publishing Partners for Lifelong Learning, Public Libraries and Adult Education. In the introduction, library educators Margaret E. Monroe and Kathleen de la Peña McCook (formerly Heim) observed:
Over the years, the public library's search to meet community needs has led it to fill a unique role in helping people achieve their desires for literacy and lifelong learning: a role of which it is justifiably proud. It has been called the People's University: a public agency serving the information needs of all citizens throughout their lives.
Today, lifelong learning in libraries has increasingly embraced a digital approach. Platforms like Gale Courses, LinkedIn Learning and Brainfuse play a pivotal role in advancing digital literacy, offering access to online classes, specialized tutorials and tutoring on topics such as coding, graphic design, resume-building and test preparation.
5. Discovery layers and enhanced catalogs
Discovery layers enhance traditional catalogs by integrating multiple resources into intuitive search interfaces, streamlining access to physical items, digital content, and external databases. Tools like Primo by Ex Libris, EBSCO Discovery Service, and BiblioCommons make library resources more accessible.
For instance, BiblioCommons includes features like user reviews, reading lists, and social sharing, fostering a more interactive and community-focused library experience.
Recently, we announced that PressReader content is now accessible within Primo and Primo VE. This integration allows students and researchers to search PressReader’s extensive collection of newspapers and magazines directly within Primo, alongside other library databases — making it easier and faster to find relevant content while enhancing the library’s offerings.
6. Self-service and mobile apps
Modern libraries are streamlining patron interactions with self-service technologies and mobile apps. Tools like MeeScan and Bibliotheca’s CloudLibrary allow users to check out materials, renew loans and pay fines from their smartphones. These apps can also integrate with digital content platforms, enabling centralized management of library accounts.
Bibliotheca’s CloudLibrary, for instance, supports self-checkout while offering personalized reading recommendations and virtual library cards, reducing staff workload and improving user engagement.
7. Data analytics tools
Libraries are increasingly leveraging data analytics tools like OrangeBoy’s Savannah and Civic Technologies to guide decision-making. These platforms analyze factors such as circulation data, program attendance and community demographics to provide actionable insights.
Savannah’s dashboard tracks user engagement trends and evaluates marketing campaigns, enabling libraries to allocate resources more effectively and tailor services to community needs.
In line with Jack Welch's insight that “An organization's ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage,” PressReader developed PressReader Analytics. This comprehensive dashboard provides insights to enhance PressReader usage by measuring overall engagement, including app usage and content preferences across categories.
While offering powerful analytics, PressReader respects user privacy by not collecting personal information about individual readers. (For a deeper dive into on why libraries need to prioritize safeguarding patron information, see our blog post on data privacy.)
8. Virtual reality (VR) and augmented reality (AR)
VR and AR technologies are transforming educational experiences and programming in modern libraries. Tools like Oculus Rift, HTC Vive and QuiverVision enable virtual field trips, simulations, and interactive storytelling.
Virtual reality (VR) immerses users in computer-generated 3D environments accessed through headsets and navigated using handheld controllers. Libraries can leverage VR for educational modules, interactive experiences, or remote access content for users with VR headsets at home.
Augmented reality (AR) overlays digital elements onto the physical world through devices like smartphones or AR glasses. This technology is used for applications such as holographic displays, 3D models, and navigation aids. For example, Delft University of Technology Library in the Netherlands uses AR apps to help visitors locate resources by following virtual arrows and signs, making navigation easier and more engaging.
9. Community engagement platforms
Platforms like EngagedPatrons and Beanstack help libraries streamline event promotion, reading programs, and participation tracking. Beanstack, for example, allows patrons to log reading progress, earn badges, and join community initiatives, fostering stronger community connections and easing program management for staff.
PressReader extends beyond providing access to third-party newspapers and magazines through its Self-Pub feature, which empowers libraries to share their own content. By digitizing and uploading newsletters, announcements, and other publications, libraries can display important updates directly on PressReader’s front page.
This ensures patrons see key information — such as event calendars, workshop details, book recommendations and links to social media — before exploring PressReader’s collection, enhancing engagement and communication with users.
10. Artificial intelligence (AI) and chatbots
AI-powered tools, including chatbots and recommendation engines, are enhancing library services. Chatbots handle FAQs, such as hours or event schedules, freeing up staff for complex inquiries.
AI-driven recommendations in catalogs also guide patrons to relevant materials based on borrowing history and preferences, creating a more personalized user experience.
For an in-depth exploration of challenges and opportunities that AI represents for public and academic libraries around the world, download a copy of our "Chatbots and Beyond" report.
Digital transformation keeps libraries focused on the future
The integration of digital tools is redefining public library services, enabling innovation in everything from collections and programming to patron engagement and operational efficiency.
As libraries continue to adopt these technologies, they reinforce their role as dynamic, future-focused institutions, ensuring that their services remain relevant and impactful in a rapidly evolving digital landscape.
