customer loyalty

How to get your hotel eco-certified (and showing up in Google search)

Today, when a traveler goes to choose a hotel for the next leg of their journey, they often look for properties that ...

How hotels can streamline delivery of information and updates

"Are we there yet?" It’s a safe bet no one enjoys being asked this question. The backseat passenger’s impatience is ...

The future of customer loyalty post-COVID

Loyalty programs have been around for centuries and have become so commonplace that it would be hard to imagine life ...

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