“We hate comments” or Why opinions matter

It seems like every month, more and more publishers are slamming the dialogue doors on their digital properties, blaming trolls, spam, and the costs of comment moderation as reasons for the lockout.

Second only to the digital advertising debris they inflict upon their readers, I consider this to be the biggest mistake media executives have made in their attempts to transition to digital and engage with today’s constantly connected news consumer.…

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