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Hotel resort fees: how to give guests the most bang for their buck

In the business of hospitality, the subject of resort fees can often spark a lively debate. These fees, however, serve ...

Public library weekend programs engage patrons of all ages

When you consider that among the core values of librarianship (according to the American Library Association) are ...

Here's how digital concierge services are reshaping luxury travel

Luxury travel has evolved and transformed over the past couple of years. Undeniably, the COVID-19 pandemic landed a ...

How public libraries can encourage good digital citizenship

For some, the notion of turning to the local public library for guidance on navigating the online world might seem ...

The art of hospitality: how to create memorable guest experiences

Sir Richard Branson has a lot to say about the customer experience. When it comes to matters of business, it pays to ...

Data privacy: why libraries need to prioritize safeguarding patron information

Protecting patron privacy is a fundamental principle and one of the core values of the library profession, according ...

HITEC Toronto: innovative technology disrupting the hospitality industry

The most recent edition of the Hospitality Industry Technology Exposition and Conference (or HITEC) took place at the ...

Unlocking potential: utilizing library space for community engagement and recreation

In recent years, few people have been as vocal in their support for public libraries as Eric Klinenberg. The Helen ...

AI in hospitality: how artificial intelligence is transforming the hotel industry

Artificial intelligence (AI) has the potential to make an enormous impact on the travel and hospitality industry. To ...