Nikolay Malyarov

Nikolay Malyarov

Guest Retention Starts With Employee Retention

Every industry in the world deals with the repercussions of employee churn. But despite numerous studies on the rising ...

Sustainability in hospitality is good business

A decade ago, sustainability in the hospitality sector was a nice-to-have; today it is a business imperative as more ...

An interview with Harsha Chanrai, Founder and CEO of Saira Hospitality

In September 2019, some people from PressReader were attending the Skift Global Forum and watched a captivating speaker ...

Why caring is fundamental in hospitality

 “The mind is never satisfied with the objects immediately before it but is always breaking away from the present ...

Privacy and personalization in hospitality starts with permission

Back in 1998, the book, Permission Marketing: Turning strangers into friends and friends into customers, was released ...

Retention in Hospitality study 2020

Growing loyalty among guests gets harder every year, especially with deep-pocketed Online Travel Associations (OTA) and ...

Customer loyalty is built through reciprocity, and will grow your brand's reach and revenue.

We’ve all heard that it’s better to give than to receive and many of us believe and practice giving because it makes us ...

Digital experiences can make or break a traveler’s brand affinity and loyalty.

Just a few years ago, the thought of a self-driving car would be considered ludicrous to most.  Brain-computer ...

Personalization and quality are the keys to winning over on me-first travelers.

Nearly three years ago, in an earlier issue of The Insider, we designated 2016 as the Year of the Person because we ...

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