Dion Dorazio

Dion Dorazio

Your patrons are customers – so start treating them like it

It’s no surprise that the way patrons use the library space is changing.  And when human behavior changes, our ...

Are virtual libraries a threat to the industry?

Digital vs. physical It’s been a raging debate in the library industry for much of the last 20 years. But here’s the ...

9 Things Cruises Do to Be More Sustainable

Cruise lines have a perception problem. They’re seen as environmentally destructive, and that just won’t fly in 2019. ...

Using digital touch points to surprise and delight guests

Customer experience matters. With the variety of options available in hospitality, how can you stand out? Your brand ...

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