Update on Saturday's Brief Service Interruption
We identified Saturday’s incident to be a hardware failure in one of our server clusters. The recovery systems and back-up procedures kicked in immediately, but the transition unfortunately slowed down the connection until the issue was fully resolved. We have therefore reviewed the rollover procedures and added additional redundancies to these procedures based on the behaviour of the systems during this incident.
Once again, we apologize for any inconvenience this may have caused. Don’t hesitate to contact us at email@example.com if you have any further questions / concerns.